欢迎来到“沿途 Alongway”的技术支持页面。如果您在使用过程中遇到任何问题，请参考下方的常见问题解答，或通过邮件直接联系我们。 Welcome to the Alongway support page. If you encounter any issues while using the App, please refer to the FAQ below or contact us directly via email.
中文： “沿途”的所有数据（包括文字、图片、音频）都存储在您的设备本地。如果您在设置中开启了“iCloud 同步”，数据会安全地加密同步到您私人的 iCloud 空间。开发者无法获取您的任何数据。 English: All your data (including text and audio) is stored locally on your device. If you enable “iCloud Sync” in the settings, your data is securely and privately synced to your personal iCloud space. The developer cannot access any of your data.
中文： 请确保您在重装前已经开启了 iCloud 同步，并耐心等待 iCloud 自动将音频文件下载到本地。如果仍然无法播放，请在系统设置中检查您的 iCloud 储存空间是否已满。 English: Please ensure you had iCloud sync enabled before reinstalling, and wait patiently for iCloud to automatically download the audio files to your local device. If it still doesn’t play, check if your iCloud storage is full in the iOS Settings.
中文： 您可以在“我的”页面点击“导出数据”，应用会将您的纯文本节点生成为 Markdown (.md) 文件以便保存。注意：音频文件暂不支持直接导出到本地文件夹。 English: You can click “Export Data” on the “Profile” page to generate a Markdown (.md) file containing your text nodes. Note: Audio files currently cannot be directly exported to local folders.
中文： 如果生物识别失败，应用会自动进入系统密码输入界面。如果您想彻底关闭该功能，请前往 iOS 的“设置 -> 沿途”中关闭面容 ID 权限，或在 App 内的“我的”页面关闭锁定开关。 English: If biometric authentication fails, the App will prompt you for your device passcode. To disable this feature, go to iOS Settings -> Alongway to revoke Face ID permission, or toggle off the lock switch in the App’s Profile page.
如果您的问题没有在上方找到答案，或者您有任何宝贵的建议，欢迎随时发送邮件联系开发者： If your question is not answered above, or if you have any valuable feedback, please feel free to email the developer at any time:
📧 Email: qyl008.cool@gmail.com
我们会尽快回复您的邮件。感谢您的支持！ We will get back to you as soon as possible. Thank you for your support!